‘Bonjour Hi’ should be mandatory at federal offices, language commissioner says

The Commissioner of Official Languages says complaints were up in the past year, partly because of cuts by the Ontario government

Official Languages Commissioner Raymond Theberge responds to a question during a news conference in Ottawa, Thursday, May 9, 2019. Adrian Wyld / THE CANADIAN PRESS

OTTAWA — A bilingual greeting like “Bonjour Hi!” should be mandatory at airport reception, Canada Border Services and Service Canada counters, according to the Commissioner of Official Languages, who released his annual report on Thursday.

Full service in both official languages ​​should also be available, Raymond Théberge said.

The Official Languages ​​Act already requires federal institutions to serve clients in both official languages. However, the interpretation and implementation of the requirement remain “very variable,” the report indicates. It recommends that the federal government clarify its obligation, including by adopting a regulation.

Théberge said that when a Canadian is greeted in both languages, he will answer in the language of his choice 80 per cent of the time.

However, if only greeted in one language, the percentage drops to 40 per cent.

The commissioner’s report says the law should be modernized to make it “current, dynamic and robust” by 2021 at the latest.

Complaints submitted to the language commissioner rose by 21 per cent in 2018-19 compared with the previous year.

The rise is partly related to cuts to services for Franco-Ontarians made by Ontario premier Rob Ford’s government, as well as to an erosion of language rights across Canada in recent years, Théberge said.

Nearly half of the 1,087 complaints come from the National Capital Region, Ottawa and Gatineau, where many federal departments and agencies are located.

Источник: Montrealgazette.com

Источник: Corruptioner.life


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